Privacy Policy for Alpine Recovery Lodge

What does this page cover?

This page explains the main parts of our privacy and confidentiality practices in plain language.

What information do we collect, and how do we use it?

Alpine Recovery Lodge is the sole owner of the information collected on this site. We do not sell or rent your personal information to anyone.

We use the information you provide to respond to your request, answer questions, support admissions-related communication, and provide relevant services. We do not share your information with third parties outside our organization except when needed to fulfill your request, operate necessary services, or comply with legal and regulatory obligations.

How does Alpine handle SMS consent and text messaging?

• Message frequency may vary.
• Standard message and data rates may apply based on your carrier plan.
• You can opt out at any time by replying STOP.
• After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.
• For help, reply HELP or call 877-415-4060.

What access and control do you have over your information?

You may do the following at any time by contacting us through the contact information on our website:

• See what data we have about you, if any.
• Change or correct data we have about you.
• Ask us to delete data we have about you, when appropriate.
• Opt out of future non-required contacts from us.
• Express concerns about our use of your information.

Do we work with outside service providers?

In cases where Alpine Recovery Lodge works with outside companies or individuals to help deliver services, we require those parties to follow appropriate privacy, confidentiality, and data-handling expectations.

We limit sharing to what is reasonably necessary for the service being provided and expect those partners to protect the information they receive.

How do we help protect your personal information?

Personal information submitted through our website is stored within controlled systems and environments designed to reduce unauthorized access. When sensitive information is transmitted online, we use encryption technologies such as Secure Socket Layer (SSL) where appropriate.

While we work to use commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. Because of that, we cannot guarantee absolute security.

How will policy changes be communicated?

We encourage visitors to review this page from time to time so they can stay informed about how we protect and use information.

How does Alpine handle HIPAA and patient confidentiality?

Our commitment to privacy

Alpine Recovery Lodge has implemented safeguards, policies, and procedures intended to help protect patient information and maintain confidentiality. We are committed to continuous improvement so our systems, processes, and services continue to reflect strong privacy and security practices.

We are required by law to maintain the privacy of protected health information for our patients and to handle sensitive records with appropriate care and confidentiality.

How we use and protect information

To protect patient privacy, Alpine Recovery Lodge follows generally accepted industry standards to help protect personal information both during transmission and after we receive it. If an incident requires disclosure or notice, Alpine Recovery Lodge will respond in accordance with applicable HIPAA and privacy regulations.

Individual rights

Patients, both past and present, may request access to documents and personal information as permitted by law. When responding to these requests, Alpine Recovery Lodge follows HIPAA and other applicable confidentiality requirements.

• Patient records remain confidential.
• Employees may only view or update records as needed to perform job functions.
• Access to records is limited to staff with a legitimate need to know.
• Alpine Recovery Lodge and its employees are expected to follow the confidentiality rules for Alcohol and Drug Patient Records under 42 CFR Part 2 and HIPAA.
• Personnel records also remain confidential and access is limited to authorized individuals.

Procedure for confidentiality

• Employees are trained on confidentiality requirements involving alcohol and drug patient records and applicable privacy laws.
• Patient information, whether written, digital, or spoken, must be handled in a confidential manner.
• Staff who improperly access, disclose, alter, destroy, or mishandle patient records may face disciplinary action, up to and including termination.
• Patient charts are maintained in digital systems with access controls designed to limit access to authorized users.
• If any chart or record is lost, damaged, altered, or unintentionally destroyed, Alpine Recovery Lodge will take appropriate steps to reconstruct records from available information where possible.

What should you do if you have concerns about misuse of personal data?

Common questions about privacy at Alpine Recovery Lodge