Updated April 28, 2026
If you received this link, your loved one is most likely checked in at Alpine Recovery Lodge. This page explains who to contact, how family communication works, what an ROI means, phone access, Sunday visits, the treatment timeline, and how you can support your loved one during treatment.
Families are an important part of recovery. You do not have to know everything today. Start with the right contact, learn what to expect, and let the clinical team help guide the next step.
This guide helps you understand phone access, clinician updates, family therapy, Sunday visits, discharge planning, and how to support your loved one without feeling alone.
An ROI, or Release of Information, is the form that allows Alpine Recovery Lodge to communicate with approved family members or loved ones.
Because treatment information is private, Alpine can only share updates with people the client has approved on their ROI.
Your loved one’s therapist and counselor are usually the best people to talk to about treatment updates, family therapy, clinical concerns, and discharge planning when communication is allowed by the ROI.
Best next step: Text the clinician line at 9288-FAMILY.
Use the guide below to choose the best contact path. This helps your message get to the right person faster.
Families can call the front desk and request to speak with a client. This is usually the best contact option for basic communication or requesting to connect with your loved one once phone access is available.
This line goes to your loved one’s therapist and counselor team. The therapist is usually the best person to talk to about updates, family therapy, family concerns, treatment questions, and discharge planning.
| What you need | Best contact or page | Why this helps |
|---|---|---|
| I want to talk to my loved one | Call 2055-ALPINE | The front desk can help with client call requests when phone access is available. |
| I need a treatment update | Text 9288-FAMILY | The therapist or counselor is usually the best contact for approved clinical updates. |
| I want to schedule family therapy | Family Therapy Request | This helps the clinical team organize family session requests. |
| How many phone calls does my loved one get? | 7 calls per week, 15 minutes each | After the first 7 days, phone calls are usually available based on program structure, clinical guidance, and house expectations. |
| I want to send encouragement | Send a Letter | Supportive letters can help your loved one feel encouraged during treatment. |
| I have a concern or complaint | File a Complaint | This helps Alpine route formal concerns appropriately. |
Clients are usually on a 7-day blackout period when they first arrive at Alpine Recovery Lodge.
This gives them time to settle in, stabilize, adjust to the treatment schedule, and begin focusing on recovery without outside pressure or conflict.
Children are the exception to the blackout period. If the client has children, communication may be handled differently so important family needs can still be supported.
After the first 7 days, clients typically receive 7 phone calls per week. Each call is usually 15 minutes, based on program structure, clinical guidance, and house expectations.
After the first 7 days, clients can usually begin using the phone to call home based on program structure, clinical guidance, and house expectations.
Family visits are held on:
Address:
Alpine Recovery Lodge
1018 Oakhill Drive
Alpine, Utah 84004
Recovery usually works best when treatment is not rushed. Detox can help someone stabilize, but detox alone is not the full recovery process. The full continuum gives clients more time to stabilize, learn, practice, repair, and prepare.
| Level of care | Typical length | Schedule | Purpose |
|---|---|---|---|
| Detox | 5–8 days | 24/7 support | Stabilization, withdrawal support, safety, and preparation for treatment. |
| Residential Treatment | 30–45 days | Full-time live-in care | Structure, therapy, groups, coping skills, mental health support, and relapse prevention. |
| Day Treatment / PHP | 30–60 days | 5 days/week, 9 AM–2 PM | Step-down support while practicing recovery with more independence. |
| IOP | 60–90 days | 3 days/week, 9 AM–2 PM | Continued therapy, relapse prevention, accountability, and real-life recovery support. |
Select where your loved one is in the treatment process. The longer someone stays engaged in the full continuum of care, the stronger their recovery foundation usually becomes.
Your loved one may still be stabilizing physically and emotionally. This stage is important, but it is usually only the beginning of recovery. Families should be patient, avoid pressure, and allow the team to help the client settle in.
The goal is not just to “get through treatment.” The goal is to build enough stability, insight, support, coping skills, and relapse-prevention structure to make recovery more sustainable. Completing detox, residential treatment, day treatment, and IOP gives many clients more time to practice recovery before returning to full independence.
At Alpine Recovery Lodge, clients participate in a structured treatment schedule designed to support healing, accountability, emotional regulation, relapse prevention, and real-life recovery skills.
Clients participate in multiple daily groups focused on recovery skills, emotional health, education, and accountability.
Weekly group structure helps clients repeat and practice new skills instead of only hearing them once.
Individual support may include therapist, counselor, family, and medical doctor sessions.
This structure gives clients both group support and individualized care.
Families may be able to bring approved comfort items for their loved one. Please check with staff before bringing items, especially if you are unsure whether something is allowed.
Avoid bringing anything that may be unsafe, triggering, prohibited, or disruptive to treatment. If you are unsure, call the front desk or text 9288-FAMILY before bringing the item.
These pages help families request support, understand treatment, communicate with the team, send encouragement, and prepare for discharge.
Request a family therapy session or ask about family therapy scheduling.
Open family therapy request →Use this page or text 9288-FAMILY to connect with the therapy and counselor team.
Open clinician line page →Ask for your loved one to call you when phone access and program structure allow.
Request a client call →Send supportive encouragement to your loved one during treatment.
Send a letter online →Share concerns, patterns, or goals that may help the clinical team understand what has been happening.
Share helpful information →Submit a formal concern so Alpine can route it appropriately.
File a complaint →Understand treatment, communication, family involvement, and next steps.
Read what to expect →Learn how discharge, step-down care, aftercare, and family planning work.
Review discharge planning →Understand common treatment, therapy, insurance, and recovery terms.
Open rehab glossary →Follow along with recovery, therapy, coping skills, and psychoeducation topics clients are learning.
Visit the Learning Center →Look under the Families section for additional support pages and treatment resources.
Go to AlpineRecoveryLodge.com →Families need support too. Al-Anon is a support resource for people affected by someone else’s drinking or addiction-related behavior. Many families use Al-Anon to learn boundaries, reduce isolation, understand enabling, and connect with others who know what this feels like.
Al-Anon is not part of Alpine Recovery Lodge, and Alpine does not control Al-Anon meetings. It is simply a helpful community resource many families find supportive.
Start by reading this page and texting 9288-FAMILY with your main question.
Example: “Hi, my name is ____. I am ____’s ____. I have a question about communication, family therapy, or next steps.”
Call the front desk at 2055-ALPINE or submit a call request.
Request a call from a client →Text 9288-FAMILY. Your loved one’s therapist or counselor is usually the best contact for clinical updates, family therapy, and discharge planning if you are on the ROI.
Clients are usually on a 7-day blackout period when they first arrive. This helps them settle in, stabilize, and begin focusing on treatment. Children are the exception to the blackout period.
After the first 7 days, clients typically receive 7 phone calls per week. Each call is usually 15 minutes, based on program structure, clinical guidance, and house expectations.
An ROI, or Release of Information, is the form that allows Alpine Recovery Lodge to communicate with approved family members. Without an ROI, Alpine may be limited in what we can share.
Text 9288-FAMILY. Your loved one’s therapist or counselor is usually the best person to talk to about treatment updates, family therapy, family concerns, and discharge planning if communication is allowed by the ROI.
Family visits are Sundays from 2:00 PM to 5:00 PM at Alpine Recovery Lodge, 1018 Oakhill Drive, Alpine, Utah 84004. Visits should be approved and aligned with the treatment plan.
Possibly. Families may bring approved comfort items such as clothing, journals, family photos, basic hygiene items, recovery-friendly books, or encouraging letters. Ask staff before bringing anything you are unsure about.
You can use the Family Therapy Request page or text 9288-FAMILY to ask the therapist or counselor team about scheduling.
Use the Discharge Planning page or text 9288-FAMILY. Discharge planning may include step-down care, outpatient support, sober living, family planning, therapy, medication follow-up, and relapse prevention.
Keep letters supportive, calm, and hopeful. Avoid blame, pressure, arguments, or overwhelming requests. A simple message of encouragement is often best.
Stay calm and contact the clinical team. Try not to argue or panic. The therapist or counselor can help guide the conversation and explain next steps.
Use the button below to print or save this quick guide as a PDF.
If your loved one is at Alpine Recovery Lodge, the next step is simple: use the right contact path, ask the clinical team your questions, and stay connected in a way that supports recovery.
Call to reach a client: 2055-ALPINE
Text the clinician line: 9288-FAMILY
Phone calls after blackout: 7 calls per week, 15 minutes each
Visit time: Sundays, 2:00 PM–5:00 PM
If you received this link, your loved one is most likely checked in at Alpine Recovery Lodge.
| Need | Contact |
|---|---|
| Call the front desk to reach a client | 2055-ALPINE |
| Text the therapist/counselor team | 9288-FAMILY |
| Family visits | Sundays, 2:00 PM–5:00 PM |
| Address | 1018 Oakhill Drive, Alpine, Utah 84004 |
An ROI, or Release of Information, allows Alpine Recovery Lodge to communicate with approved family members. If you are not on the ROI, Alpine may be limited in what we can share.
Clients are usually on a 7-day blackout period when they first arrive. Children are the exception to the blackout period.
After the blackout period: Clients typically receive 7 phone calls per week. Each call is usually 15 minutes, based on program structure, clinical guidance, and house expectations.
| Level | Typical Length | Schedule |
|---|---|---|
| Detox | 5–8 days | 24/7 support |
| Residential Treatment | 30–45 days | Full-time live-in care |
| Day Treatment / PHP | 30–60 days | 5 days/week, 9 AM–2 PM |
| IOP | 60–90 days | 3 days/week, 9 AM–2 PM |
If there is immediate danger, a medical emergency, or risk of harm, call 911. If someone is experiencing a suicide or mental health crisis, call or text 988.
Alpine Recovery Lodge
1018 Oak Hill Drive
Alpine, Utah 84004
