Welcome to Alpine Recovery Lodge Family Support
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Use this guide to find family contacts, ask about calls and visits, and plan support after treatment. For personal updates, the team may need the client’s written permission. Use the text line for non-emergency questions; call 911 for immediate danger.
Families are an important part of recovery. You do not have to know everything today. Start with the right contact, learn what to expect, and let the clinical team help guide the next step.
Start here if you are a family member.
This guide helps you understand phone access, clinician updates, family therapy, Sunday visits, discharge planning, and how to support your loved one without feeling alone.
First: What Is an ROI?
An ROI, or Release of Information, is the form that allows Alpine Recovery Lodge to communicate with approved family members or loved ones.
Treatment information is private. The team may need written permission from the client before sharing updates. Ask which permissions are in place and what information can be discussed.
What this means for families
- Alpine can receive information from families even when we may be limited in what we can share back.
- If your loved one signed an ROI for you, the therapist or counselor may be able to speak with you about treatment updates, family therapy, discharge planning, and support needs.
- If there is no ROI for you, Alpine may be limited in what we can confirm or discuss.
- The client chooses which permissions to give. Ask the team how to check current permissions before requesting an update.
The therapist is usually the best contact for updates
Your loved one’s therapist and counselor are usually the best people to talk to about treatment updates, family therapy, clinical concerns, and discharge planning when communication is allowed by the ROI.
Best next step: Text the clinician line at 9288-FAMILY.
Important Family Contact Information
Use the guide below to choose the best contact path. This helps your message get to the right person faster.
Call the Front Desk to Request Client Contact
2055-ALPINECall the front desk to request contact with a client. Phone access depends on the client’s wishes, program schedule, and care plan. A request does not guarantee an immediate conversation.
Text the Clinician Line
9288-FAMILYThis line goes to your loved one’s therapist and counselor team. The therapist is usually the best person to talk to about updates, family therapy, family concerns, treatment questions, and discharge planning.
| What you need | Best contact or page | Why this helps |
|---|---|---|
| I want to talk to my loved one | Call 2055-ALPINE | The front desk can help with client call requests when phone access is available. |
| I need a treatment update | Text 9288-FAMILY | The therapist or counselor is usually the best contact for approved clinical updates. |
| I want to schedule family therapy | Family Therapy Request | This helps the clinical team organize family session requests. |
| How many phone calls does my loved one get? | 7 calls per week, 15 minutes each | After the first 7 days, phone calls are usually available based on program structure, clinical guidance, and house expectations. |
| I want to send encouragement | Send a Letter | Supportive letters can help your loved one feel encouraged during treatment. |
| I have a concern or complaint | File a Complaint | This helps Alpine route formal concerns appropriately. |
Phone Access and the First 7 Days
Clients are usually on a 7-day blackout period when they first arrive at Alpine Recovery Lodge.
This gives them time to settle in, stabilize, adjust to the treatment schedule, and begin focusing on recovery without outside pressure or conflict.
Children are the exception
Children are the exception to the blackout period. If the client has children, communication may be handled differently so important family needs can still be supported.
Phone calls after the blackout period
After the first 7 days, clients typically receive 7 phone calls per week. Each call is usually 15 minutes, based on program structure, clinical guidance, and house expectations.
After the first 7 days, clients can usually begin using the phone to call home based on program structure, clinical guidance, and house expectations.
First phone call tips for families
- Keep the first call calm and supportive.
- Say something simple like, “I’m proud of you for staying.”
- Avoid interrogating them about every detail.
- Do not start with blame, shame, or old arguments.
- Ask, “What support feels helpful right now?”
- Save difficult topics for family therapy when possible.
Family Visits
Family visits are held on:
Sundays from 2:00 PM to 5:00 PM Mountain Time
Address: Alpine Recovery Lodge, 1018 E Oakhill Dr, Alpine, Utah 84004.
Sunday visit guidelines
- Make sure the visit is approved and appropriate.
- Arrive on time and follow staff direction.
- Do not bring unapproved items.
- Keep conversations recovery-supportive.
- Avoid conflict-heavy topics during the visit.
- Ask staff before bringing children.
- If the visit becomes emotional or difficult, allow staff to help.
Understanding the Treatment Timeline
Detox focuses on withdrawal support. Alpine does not provide 24-hour nursing. The care team checks which needs can be met and whether other care is required. The ranges below are guides, not a required path or a promise of covered days. Ask which steps fit your loved one.
| Level of care | Typical length | Schedule | Purpose |
|---|---|---|---|
| Detox | 5–8 days | 24/7 support | Stabilization, withdrawal support, safety, and preparation for treatment. |
| Residential Treatment | 30–45 days | Full-time live-in care | Structure, therapy, groups, coping skills, mental health support, and relapse prevention. |
| Day Treatment / PHP | 30–60 days | 5 days/week, 9 AM–2 PM | Step-down support while practicing recovery with more independence. |
| IOP | 60–90 days | 3 days/week, 9 AM–2 PM | Continued therapy, relapse prevention, accountability, and real-life recovery support. |
Interactive Treatment Path Tool
Select a care level to see an example treatment path. This tool explains options; it cannot assess safety, choose care, or predict recovery. Ask the team which steps fit your loved one’s needs.
Detox: Stabilization and safety
Your loved one may still be stabilizing physically and emotionally. This stage is important, but it is usually only the beginning of recovery. Families should be patient, avoid pressure, and allow the team to help the client settle in.
How does the team decide the next step?
Care should last as long as it is needed and useful. The team reviews symptoms, progress, safety, and support at home. Some clients move through several care levels; others need a different plan. Ask why each next step is recommended.
What Treatment Looks Like Each Week
At Alpine Recovery Lodge, clients participate in a structured treatment schedule designed to support healing, accountability, emotional regulation, relapse prevention, and real-life recovery skills.
Groups per day
Clients participate in multiple daily groups focused on recovery skills, emotional health, education, and accountability.
Groups per week
Weekly group structure helps clients repeat and practice new skills instead of only hearing them once.
Individual sessions weekly
Sessions may involve a therapist, counselor, family, or medical doctor. Ask the team which services and schedule apply to your loved one; the list below does not promise the same sessions for every client.
Individual sessions may include
- 2 sessions with their therapist
- 1 session with their counselor
- 1 family session per week
- 1 medical doctor session per week
This structure gives clients both group support and individualized care.
Comfort Items Families Can Bring
Families may be able to bring approved comfort items for their loved one. Please check with staff before bringing items, especially if you are unsure whether something is allowed.
- Comfortable clothing
- Sweatshirts or jackets
- Pajamas
- Slippers or appropriate shoes
- Books or journals
- Family photos
- A favorite blanket, if approved
- Unopened toiletries, if allowed
- Hairbrush or basic hygiene items
- Weather-appropriate clothing
- Recovery-friendly reading material
- Encouraging letters or cards
When in doubt, ask first
Avoid bringing anything that may be unsafe, triggering, prohibited, or disruptive to treatment. If you are unsure, call the front desk or text 9288-FAMILY before bringing the item.
Family Resources and Helpful Links
These pages help families request support, understand treatment, communicate with the team, send encouragement, and prepare for discharge.
Request a family therapy session or ask about family therapy scheduling.
Open family therapy request →Use this page or text 9288-FAMILY to connect with the therapy and counselor team.
Open clinician line page →Ask for your loved one to call you when phone access and program structure allow.
Request a client call →Send supportive encouragement to your loved one during treatment.
Send a letter online →Share concerns, patterns, or goals that may help the clinical team understand what has been happening.
Share helpful information →Submit a formal concern so Alpine can route it appropriately.
File a complaint →Understand treatment, communication, family involvement, and next steps.
Read what to expect →Learn how discharge, step-down care, aftercare, and family planning work.
Review discharge planning →Understand common treatment, therapy, insurance, and recovery terms.
Open rehab glossary →Follow along with recovery, therapy, coping skills, and psychoeducation topics clients are learning.
Visit the Learning Center →Look under the Families section for additional support pages and treatment resources.
Go to AlpineRecoveryLodge.com →Al-Anon and Family Support Groups in Utah
Families need support too. Al-Anon is a peer support group for people affected by someone else’s drinking. Members share experiences and ways to cope. It is separate from Alpine and does not replace professional care.
Important note
Al-Anon is not part of Alpine Recovery Lodge, and Alpine does not control Al-Anon meetings. It is simply a helpful community resource many families find supportive.
What Families Can Do Right Now
If you are unsure
Start by reading this page and texting 9288-FAMILY with your main question.
Example: “Hi, my name is ____. I am ____’s ____. I have a question about communication, family therapy, or next steps.”
If you need to talk to your loved one
Call the front desk at 2055-ALPINE or submit a call request.
Request a call from a client →If you want a clinical update
Text 9288-FAMILY. Your loved one’s therapist or counselor is usually the best contact for clinical updates, family therapy, and discharge planning if you are on the ROI.
What not to do during early treatment
- Do not demand constant updates.
- Do not pressure your loved one to explain everything immediately.
- Do not bring up every past hurt in the first phone call.
- Do not threaten, shame, or lecture.
- Discuss what help you can offer and agree on clear limits. Ask for guidance when a decision may affect safety or the care plan.
- Do not assume detox means treatment is complete.
- Do not wait until discharge to ask questions.
Family FAQ
Why can’t I talk to my loved one right away?
Clients are usually on a 7-day blackout period when they first arrive. This helps them settle in, stabilize, and begin focusing on treatment. Children are the exception to the blackout period.
How many phone calls does my loved one get each week?
After the first 7 days, clients typically receive 7 phone calls per week. Each call is usually 15 minutes, based on program structure, clinical guidance, and house expectations.
What is an ROI?
An ROI, or Release of Information, is the form that allows Alpine Recovery Lodge to communicate with approved family members. Without an ROI, Alpine may be limited in what we can share.
Who should I contact for updates?
Text 9288-FAMILY. Your loved one’s therapist or counselor is usually the best person to talk to about treatment updates, family therapy, family concerns, and discharge planning if communication is allowed by the ROI.
When are family visits?
Approved visits are Sundays from 2:00 PM to 5:00 PM Mountain Time at Alpine Recovery Lodge, 1018 E Oakhill Dr, Alpine, Utah 84004. There are no visits during the first 7 days. Wait for the team’s confirmation before traveling.
Can I bring comfort items?
Possibly. Families may bring approved comfort items such as clothing, journals, family photos, basic hygiene items, recovery-friendly books, or encouraging letters. Ask staff before bringing anything you are unsure about.
How do I request family therapy?
You can use the Family Therapy Request page or text 9288-FAMILY to ask the therapist or counselor team about scheduling.
What if I am worried about discharge?
Use the Discharge Planning page or text 9288-FAMILY. Discharge planning may include step-down care, outpatient support, sober living, family planning, therapy, medication follow-up, and relapse prevention.
What should I write in a letter?
Keep letters supportive, calm, and hopeful. Avoid blame, pressure, arguments, or overwhelming requests. A simple message of encouragement is often best.
What if my loved one wants to leave early?
Stay calm and contact the clinical team. Try not to argue or panic. The therapist or counselor can help guide the conversation and explain next steps.
Printable Family Quick Guide
Use the button below to print or save this quick guide as a PDF.
Family Quick Guide Summary
- Front desk/client calls: 2055-ALPINE
- Clinician line: Text 9288-FAMILY
- Blackout period: Usually first 7 days; children are the exception
- Phone calls after blackout: 7 calls per week, 15 minutes each
- Family visits: approved Sundays from 2:00 PM to 5:00 PM Mountain Time
- Address: 1018 E Oakhill Dr, Alpine, Utah 84004
- Family therapy: Request online or text 9288-FAMILY
- Letters: Mail to Alpine or use the online letter form
- Best support: Stay calm, use the right contact path, and allow the clinical team to guide hard conversations
You do not have to figure this out alone.
If your loved one is at Alpine Recovery Lodge, the next step is simple: use the right contact path, ask the clinical team your questions, and stay connected in a way that supports recovery.
Most important family contacts
Call to reach a client: 2055-ALPINE
Text the clinician line: 9288-FAMILY
Phone calls after blackout: 7 calls per week, 15 minutes each
Visit time: approved Sundays, 2:00 PM–5:00 PM Mountain Time
Alpine Recovery Lodge Family Quick Guide
This guide explains Alpine’s family contacts and support options. Ask the team about any permission needed for personal updates.
Important Contacts
| Need | Contact |
|---|---|
| Call the front desk to reach a client | 2055-ALPINE |
| Text the therapist/counselor team | 9288-FAMILY |
| Family visits | Approved Sundays, 2:00 PM–5:00 PM Mountain Time |
| Address | 1018 E Oakhill Dr, Alpine, Utah 84004 |
ROI Reminder
An ROI, or Release of Information, allows Alpine Recovery Lodge to communicate with approved family members. If you are not on the ROI, Alpine may be limited in what we can share.
Phone Access
Clients are usually on a 7-day blackout period when they first arrive. Children are the exception to the blackout period.
After the blackout period: Clients typically receive 7 phone calls per week. Each call is usually 15 minutes, based on program structure, clinical guidance, and house expectations.
Treatment Timeline
| Level | Typical Length | Schedule |
|---|---|---|
| Detox | 5–8 days | 24/7 support |
| Residential Treatment | 30–45 days | Full-time live-in care |
| Day Treatment / PHP | 30–60 days | 5 days/week, 9 AM–2 PM |
| IOP | 60–90 days | 3 days/week, 9 AM–2 PM |
What Families Can Do
- Text 9288-FAMILY with clinical questions.
- Call 2055-ALPINE to request to speak with a client.
- Clients typically receive 7 phone calls per week after the blackout period, usually 15 minutes each.
- Use the family therapy request page to ask about family sessions.
- Send supportive letters through the website or by mail.
- Read the Learning Center to follow along with recovery topics.
- Stay calm and save difficult conversations for family therapy when possible.
Helpful Links
- Family Therapy Request: https://www.alpinerecoverylodge.com/family-support/family-therapy-request/
- Request a Call: https://www.alpinerecoverylodge.com/family-support/request-a-call-from-a-client/
- Send a Letter: https://www.alpinerecoverylodge.com/family-support/send-a-letter-to-a-loved-one/
- Discharge Planning: https://www.alpinerecoverylodge.com/family-support/discharge-planning/
- Learning Center: https://www.alpinerecoverylodge.com/learning-center/
- Utah Al-Anon Meetings: https://utah-alanon.org/find-a-meeting/
Emergency Guidance
If there is immediate danger, a medical emergency, or risk of harm, call 911. If someone is experiencing a suicide or mental health crisis, call or text 988.