The 9288-FAMILY line is Alpine Recovery Lodge’s family support text line for approved family-related questions and requests. Families can text 928-832-6459 to ask about family therapy, visits, letters, communication needs, and next steps.
Updated May 4, 2026
Text 928-832-6459 for family support questions. For admissions, insurance, or placement questions, call 877-415-4060 or verify insurance privately.
The 9288-FAMILY line is a family support text line connected to Alpine Recovery Lodge’s clinical team. It helps families ask questions, submit family-related requests, and get clearer direction without guessing who to contact.
Use this line for family support communication. For admission into treatment, treatment placement, cost, or benefits, use Talk to Admissions, Verify Insurance, or call 877-415-4060.
Send a short message to 928-832-6459 with your name, relationship, client name, and what you need.
The family support line helps keep family communication connected to the team that can review and guide appropriately.
Some requests may need consent, scheduling, review, or approval before they can move forward.
The goal is to make family communication simpler, safer, and easier to follow.
A clear first message helps the team understand what is needed faster. You do not need perfect wording—just the important details.
“Hi, this is Sarah. I am John’s mom. I have a question about family therapy and would also like to know how to request a family visit. Please let me know the next step.”
| Family need | How the line helps | What to include |
|---|---|---|
| Family therapy request | Families can ask how family therapy works and request support through the clinical team. | Your name, relationship, client name, and that you want to request family therapy. |
| Family visit request | Families can ask whether a visit may be approved and what requirements apply. | Client name, who wants to visit, preferred timing, and your relationship to the client. |
| Letter to a loved one | Families can ask how to send a supportive letter or message. | Client name and that you want help sending a letter or supportive message. |
| General family question | Families can ask what to do next, how to communicate better, or where to direct a concern. | Your question, your relationship, and the client’s name if relevant. |
| Process clarification | Families can ask for guidance instead of guessing or using the wrong channel. | A short description of what you need clarity about. |
For broader family education, visit Alpine’s Family Support, Discharge Planning, and What to Expect resources.
If someone is in immediate danger, call 911. If there is a mental health crisis or risk of self-harm in the U.S., call or text 988.
For new admissions, insurance verification, cost questions, or treatment placement, call 877-415-4060 or use Alpine’s admissions process.
Texting a request is not the same as approval. Some requests require clinical review, consent, timing, or program policy review.
If the situation feels urgent and you are unsure whether it is an emergency, choose safety first. Call 911 for immediate danger or use 988 for urgent mental health crisis support.
Families often feel overwhelmed during treatment. They may not know who to call, what to ask, or whether their concern belongs with admissions, clinical, or family support. One clear text line reduces confusion and gives families a simple first step.
The line also helps keep family communication organized so requests can be reviewed appropriately and routed to the right next step.
Text 9288-FAMILY with your name, relationship, client name, and the request you need help with.
Text 9288-FAMILYCall admissions or start the admissions process if you are asking about treatment placement, cost, or insurance.
Talk to AdmissionsVerify insurance privately so Alpine can help explain estimated benefits and possible treatment options.
Verify InsuranceUse this quick guide when texting Alpine’s family support line.
“Hi, my name is ____. I am ____’s ____. I am texting about ____. Please let me know the next step. The best number to reach me is ____.”
It is Alpine Recovery Lodge’s family support text line. Families can use it to ask questions, request support, and communicate about approved family-related needs.
Messages sent to 9288-FAMILY go to the clinical team so they can review and respond appropriately.
You can text about family therapy requests, family visit requests, letters to loved ones, general family support questions, and other family communication needs.
No. Keep it simple. Include your name, relationship to the client, the client’s name, and what you need help with.
Not always. Some requests may need clinical review, consent, scheduling, or approval before they can move forward.
Use admissions for new treatment placement, insurance verification, cost questions, or urgent admission needs. You can call 877-415-4060, verify insurance online, or start the admissions process.
If there is immediate danger, call 911. If someone is in a mental health crisis or may harm themselves, call or text 988 in the U.S.
Text 9288-FAMILY at 928-832-6459 for family support questions. For admissions, insurance, or placement questions, call Alpine Recovery Lodge or start the admissions process online.
For treatment placement, admissions can privately verify benefits, explain estimated coverage, and help your family understand options before committing.
Alpine Recovery Lodge
1018 Oak Hill Drive
Alpine, Utah 84004
