Admissions:

801-901-8757

Other Inquiries:

877-415-4060
Cost of rehab at Alpine Recovery Lodge with insurance verification and admissions support

Admissions Guide: What to Expect From Start to Finish

You don’t have to have everything figured out. This guide walks you through exactly what happens—from the first conversation to settling in.
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Confidential • Supportive • Family-Aware

How Does the Admissions Process Work?

The admissions process is a step-by-step approach designed to reduce stress and confusion. It begins with a conversation, continues through planning and arrival, and focuses on safety, comfort, and clarity for both clients and families.
  • Before treatment begins
  • Arrival day
  • The first 24 hours
  • Family communication and involvement

What Happens Before You Arrive?

Most of the admissions process happens before arrival. These steps are meant to slow things down, answer questions, and help everyone feel prepared.

Step 1: Talking With Family or Trusted Support

This often starts with a conversation with a spouse, parent, or trusted person. You don’t need to have the right words—just honesty.

Step 2: Talking With the Loved One

Some families help a loved one make the call. Others encourage them to reach out themselves. Either approach is okay.

Step 3: Choosing the Right Program

Admissions will help determine the appropriate level of care based on safety, substance use, and mental health needs.

Step 4: Calling Alpine

This is a confidential, supportive call focused on listening and answering questions.

Step 5: Insurance Verification

Insurance benefits are reviewed clearly so families understand coverage and next steps.

Step 6: Pre-Intake Screening

A short screening helps ensure safety and readiness.

Step 7: Planning Arrival

Arrival timing, transportation, and expectations are discussed ahead of time.

Step 8: Packing

You’ll receive a simple packing list with guidance on what to bring and what to leave at home.

What Happens on Arrival Day?

Arrival day is designed to feel calm, private, and predictable.

Arrive at Alpine

You’ll arrive at a scheduled time and be welcomed by staff.

Meeting the Admissions Coordinator

Admissions walks you through the day and answers last questions.

Saying Goodbye to Loved Ones

Goodbyes happen privately and at your pace.

Belongings Review

Items are reviewed to ensure safety and comfort for everyone.

Room Orientation

You’ll be shown your room and common areas.

Food, Hydration, and Comfort

You’ll be offered food, water, and time to settle in.

Safety and Needs Check

Staff ensures you feel stable and supported.

Answer any Questions

This is a good time to ask any questions that you may have.

How Do Families Stay Involved?

Family involvement is structured, supportive, and respectful of boundaries.

Contact Exchange

Families receive clear contact information and guidelines.

Family Support & Resources

You can message clients or their clinical team through our website.

Messaging Guidelines

Communication is supported in a healthy, appropriate way.

Phone Calls

We allow our clients to call home and talk to their loved ones.

Visiting

We allow families to come and visit on Sundays.

Family Therapy Scheduling

Family sessions are scheduled with the therapist when clinically appropriate.

Family Education

Families receive education about addiction, recovery, and support roles.

Family Communication

Family communication is very important to us.

Medical and Clinical Intake

These meetings help ensure safety and create a clear treatment plan.

Nurse

Reviews current medications, vitals, and immediate health needs.

Psychiatrist

Evaluates mental health needs and medication support when appropriate.

Doctor

Will meet with you when you arrive and every week, following.

Intake Paperwork

Covers history, goals, and consent—completed with guidance.

Meeting Your Treatment Team

You’ll meet the people who will support you throughout treatment.

Case Manager

Coordinates care, planning, and next steps. The case manager helps organize treatment goals, supports discharge planning, and assists with aftercare and family coordination when appropriate.

Counselor

Supports daily treatment work and group participation. Counselors help with day-to-day support, skill practice, accountability, and maintaining a steady, structured routine.

Schedule Overview

Explains the daily structure and expectations. Staff review therapy times, meals, groups, rest periods, and free time so clients know what each day generally looks like.

Primary Therapist

Leads individual therapy and treatment planning. The primary therapist works one-on-one with clients to address core issues, set goals, and guide progress throughout treatment.

Clinical Director

Oversees treatment quality and clinical integrity. The clinical director ensures care is ethical, structured, and aligned with best practices, and supports the treatment team in decision-making.

Workbooks & Materials

Provided and explained as part of treatment. Educational materials and workbooks are used to support therapy, build coping skills, and help clients understand the recovery process at a comfortable pace.

Meeting the Community

Group introductions are gentle and optional. You’re not required to share more than you’re ready for. Staff guide the pace and help everyone feel safe.

The admissions process can often be completed in one to two days. In some cases, it happens the same day, depending on availability, insurance verification, and readiness to arrive. Admissions will move at a pace that feels clear and manageable.

No. You do not need to have decisions made before calling. Many people call with questions or uncertainty. Admissions is there to listen, explain options, and help you decide next steps—without pressure.

Yes. Families are welcome to be involved from the beginning if the client agrees. Admissions can speak with family members, explain the process, and help coordinate support and communication.

If insurance is unclear or unavailable, admissions will explain options and walk through next steps. You can still call and ask questions even if coverage is uncertain. Clarity comes before decisions.

Arrival day is designed to be calm and supportive. The focus is on settling in, meeting staff, and making sure you feel safe and comfortable. There is no pressure to share or participate beyond what feels manageable.

Yes. Early in the process, you’ll meet with clinical staff to review health, medications, and treatment needs. These meetings are meant to support safety and create a clear plan—not to rush or overwhelm.

You’ll receive a clear packing list before arrival. It covers clothing, basic personal items, and approved belongings. If something is forgotten, staff can help coordinate approved items later.

If you feel unwell when you stop using or are unsure how to begin recovery safely, detox may be a helpful first step. Our team can help you decide.

If You Have Questions About Admissions

If you have any questions about the admissions process, you’re not alone. Many people call simply to understand what to expect, talk through options, or get reassurance before taking the next step.

You do not need to be ready. You do not need to have insurance figured out. A conversation with admissions is confidential, supportive, and focused on clarity—not commitment.
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Alpine Recovery Lodge

1018 E. Oak Hill Drive
Alpine, Utah 84004

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