Terms of Service

1. Purpose of Our Services

Alpine Recovery Lodge provides information about substance use disorder treatment, mental health services, the admissions process, educational resources, and related support. Our website may serve people in Utah and surrounding areas, as well as people exploring treatment from other states.

All website content, downloads, forms, and communications are meant to help users understand our programs and next steps. They are not a substitute for individualized clinical care, diagnosis, or treatment advice.

2. Eligibility

You may use our Services only if:

• You are at least 18 years old, or
• You are a parent or legal guardian seeking information on behalf of a minor.

By using our Services, you confirm that the information you give us is accurate, current, and truthful.

3. Communications and Consent

By contacting Alpine Recovery Lodge through our website forms, phone numbers, text messages, email, social media, chat tools, or scheduling tools, you agree that we may contact you back about admissions, scheduling, support, and related follow-up.

These communications may include:

• Phone calls
• Text messages
• Emails
• Automated follow-up messages related to treatment inquiries

You may opt out of text messages by replying STOP. You may also request removal from communications by contacting us directly. Message and data rates may apply.

4. No Guarantee of Admission

Submitting a contact form, insurance verification request, pre-assessment, or admissions inquiry does not guarantee acceptance into treatment.

Admission decisions may depend on:

• Clinical appropriateness and medical necessity
• Safety considerations
• Program fit
• Bed availability
• Insurance verification and financial arrangements
• Assessment by qualified professionals

We reserve the right to decline, postpone, or discontinue services when clinically or operationally necessary.

5. Insurance and Financial Information

We may verify insurance benefits as a convenience, but verification is not a guarantee of payment.

By using our Services, you understand that:

• Your insurance company may deny, reduce, or change coverage
• You may be responsible for deductibles, co-pays, co-insurance, or non-covered charges
• Benefits can change without notice
• Final financial responsibility remains with the client or responsible party

Any estimates provided before admission are informational only and may not reflect final amounts owed.

6. Website Content and Accuracy

We work to keep our website content accurate and current, but we do not guarantee that all content will always be complete, error-free, or up to date.

This includes information about:

• Programs and services
• Availability
• Insurance
• Pricing or financial information
• Educational resources

We may update, change, or remove content at any time without notice. Links to outside websites are provided for convenience only and do not mean we endorse those websites or their content.

7. User Responsibilities

You agree not to misuse our Services. This includes, but is not limited to:

• Submitting false, harmful, or misleading information
• Attempting to interfere with the security or operation of the site
• Uploading malicious code or harmful material
• Using the site for unlawful, abusive, or fraudulent purposes
• Copying, scraping, republishing, or distributing our content without permission

We may restrict or terminate access to any user who violates these Terms.

8. Privacy and Protected Health Information

We take privacy seriously. Personal information and Protected Health Information (“PHI”) submitted to us will be handled in accordance with our Privacy Policy and applicable laws, including HIPAA where applicable.

However:

• Website forms are not intended for urgent or emergency communications
• You should not submit emergency medical information through website forms
• No internet transmission can be guaranteed to be fully secure

Please review our Privacy Policy for more details about how we collect, use, and protect information.

9. No Medical or Therapeutic Relationship Created

Using our website, forms, or communication tools does not create a clinical, therapeutic, counseling, or provider-patient relationship.

A formal clinical relationship begins only after:

• A completed admissions process
• Required assessments
• Acceptance into a program
• Completion of required consents and financial paperwork

10. Intellectual Property

All website content, including text, layout, design, graphics, logos, images, videos, downloads, and program descriptions, is owned by Alpine Recovery Lodge or used with permission and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, republish, distribute, or create derivative works from our content without prior written permission.

11. Disclaimers

Our Services are provided on an “as is” and “as available” basis. To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of accuracy, fitness for a particular purpose, merchantability, and non-infringement.

We do not guarantee:

• Specific treatment outcomes
• Continuous website availability
• Error-free operation
• Compatibility with every device, browser, or network

12. Limitation of Liability

To the fullest extent permitted by law, Alpine Recovery Lodge and its owners, affiliates, staff, clinicians, contractors, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of the website or Services
• Errors, delays, or interruptions
• Third-party tools or websites
• Insurance or billing issues
• Communications sent to or from our team

Your sole remedy for dissatisfaction with the Services is to stop using them.

13. Changes to These Terms

We may update these Terms at any time. When we do, we will post the revised version on this page and update the “Last Updated” date above.

Your continued use of our Services after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law rules. Any disputes related to these Terms or the use of our Services will be handled in the appropriate courts located in Utah, unless applicable law requires otherwise.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

16. Plain-Language Summary

This page means:

• Our website is here to educate and help people take the next step
• Website use does not create a clinical relationship
• Insurance checks are helpful, but not a payment guarantee
• Admission depends on clinical fit, safety, and availability
• You must use our website and forms honestly and lawfully

This summary is only for convenience. The full Terms above control.